FAQ
Welcome to Clostorest FAQ Section!
Here, you'll find answers to frequently asked questions about our products, services, and policies. If you need further assistance, don’t hesitate to contact us:
Email: contact@clostorest.com
Phone: +212637675351
General Questions
Q: How can I contact Clostorest customer service?
A: You can reach us via email at contact@clostorest.com . We’re happy to assist you!
Orders and Shipping
Q: How can I place an order?
A: Simply browse our website, choose the products you love, add them to your cart, and proceed to checkout. Follow the on-screen steps to complete your order.
Q: What payment methods do you accept?
A: We accept major credit and debit cards, including Visa, MasterCard, American Express, Apple Pay, Discover, Google Pay, Maestro, Diners Club, Union Pay, and JCB.
Q: How long does delivery take?
A: Orders are processed within 1 to 2 business days. After shipping, delivery typically takes 3 to 7 business days within the United Kingdom.
Q: Do you offer international shipping?
A: Currently, we only ship within the United Kingdom. However, we hope to expand our shipping options soon!
Q: Is shipping free?
A: Yes! We offer free standard shipping on all orders within the United Kingdom.
Returns and Exchanges
Q: What is your return policy?
A: We offer a 30-day return policy. If you’re not satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange. Returns within the UK are free.
Q: How do I return a product?
A: To initiate a return, please contact us at contact@clostorest.com with your order number and reason for return. We’ll provide a prepaid return label and instructions.
Q: Can I exchange an item?
A: We do not offer direct exchanges at this time. If you would like a different product, please return your original purchase for a refund and place a new order.
Products
Q: Are your products high-quality?
A: Absolutely! We are committed to providing high-quality products made from the best materials for durability, comfort, and style.
Q: How can I choose the right size?
A: Each product page includes a detailed description and size guide. If you need further assistance, our team is happy to help.
Q: Do you offer eco-friendly products?
A: Yes! We have a selection of environmentally friendly products designed to be both stylish and sustainable.
Account and Privacy
Q: Do I need to create an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track your orders, save your details, and access special promotions.
Q: Is my personal information secure?
A: Yes! We take privacy and security seriously. Our website uses encryption and secure payment gateways to protect your information.
Q: How can I subscribe to your newsletter?
A: You can subscribe by entering your email in the subscription box on our homepage. Stay updated on new arrivals, promotions, and exclusive offers!
Need More Help?
Response Time: We aim to get back to you within 12 to 24 hours.
Email : Contact@clostorest.com
Phone: +212637675351
Address : 32 Fraser Road, London, England, N9 0BX, United Kingdom
Working hours:
Monday - Friday: 09:00 - 18:00
Saturday - Sunday: 09:00 - 14:00